VC Standalone
Signing Up
Visit AlterCall AI
Enter your information, create a password, and check the boxes for Terms of Use and Data Acknowledgment.
Click “Create Account.”
Without closing the AAI Verify Code page, open a new tab and check your email (including your spam folder) for the Account Verification Email.
Copy the Confirmation Code from the email.
Return to the Verify Code page, paste the code, and click “Verify.”
Select your Team and adjust the seat count as needed.
If you have a promo code, enter it and click “Apply Promo Code.”
On the payment page, enter your credit card information and click “Subscribe.”
Password Reset
Visit AlterCall AI
Enter the email address you used when signing up and click “Send Password Reset Code.”
Without closing the AAI Password Reset page, open a new tab and check your email (including your spam folder) for the Reset Password Email.
Copy the Confirmation Code from the email.
Return to the Password Reset page, paste the code, and enter a New Password.
Click “Reset Password.”
Once your password is successfully updated (confirmed by a green message), go to AlterCall AI and log in.
Team Portal
Seat Allocation & Adding Members
The Seat Open count indicates the number of additional members you can add. The account owner automatically occupies one seat.
Click “Add Member” to invite new team members. A pop-up will allow you to enter their emails, assign roles, and select a team before they join.
Now, let’s add and allocate a new member by selecting their role.
User Roles & Permissions
Admins – Can access the virtual coach and invite team members.
Members – Can access the virtual coach.
Inviting & Assigning Members
Enter the new team member’s information.
Click Send to send the invitation.
Adding Multiple Team Members
To add more team members to the Admin role, click “Add Another Member.” This allows you to continue creating your list of invitations.
Sending & Managing Invitations
Clicking “Send” will deliver invitations to your new team members’ email addresses.
Please remind them to accept within 72 hours to prevent the invitation from expiring.
A notification will confirm that the invitation has been successfully sent.
Once the invitation is sent, you can search for the new member, edit their role, and resend the invitation if needed.
Editing & Managing Members
Use the search box to find a member.
Select a member by clicking the checkbox. To edit an individual member, select only one.
Click “Edit” to modify the selection.
Here, you can edit the title, assign them to a team, designate a new manager, update their role, remove them from a team, and optionally mark them as a Super Admin.
Click “Resend Invite” if the invitation has expired.
Deleting a Member
Select a participant and click “Delete” to access deletion options.
Deleting a member will completely remove them from the company.
- Optionally If selected, the user’s data will still be retained in the system.Confirm your selection to proceed with deletion.
Filtering & Managing Members
Click “Filters” to refine your view by isolating individuals based on Team, Role, Manager, and Invite Status.
The Status Filter allows you to filter members by invitation status:
Accepted
Pending
Expired
This helps you identify and resend invitations as needed.
Tip: If recipients have trouble locating their invite, ask them to check their junk or spam folder.
Virtual Coach
Download the Virtual Coach User Guide
The Virtual Coach Guide is a comprehensive manual designed to help you maximize the benefits of Virtual Coach. It includes detailed instructions and a variety of base prompts that you can customize to fit your specific needs.
Start Learning Prompts
To help you get started, we provide a list of prompts when beginning a new thread.
Selecting a prompt will automatically insert it into your message bar.
Customize the prompt by adding details for a more tailored experience.
Threads
Threads represent your ongoing conversations with Virtual Coach.
Your most recent interaction appears at the top of your Threads List.
Thread titles are automatically generated based on your conversation topics.
Revisiting an old thread and sending a new message moves that thread back to the top.
To delete a thread, click the trash icon to the right of the thread title.
New Threads
To start a new conversation:
Click the “New Thread” button at the top-left corner of the Virtual Coach interface.
This begins a new session, prompting Virtual Coach to ask introspective and probing questions to uncover the core of your inquiry.
Content Library
Find resources that Virtual Coach has been trained on by clicking the “Content Library” icon in the top-right corner.
You can search for keywords or filter content by:
Format (Video, PDF, Knowledge)
Facilitator (Individuals who have taught at AlterCall)
Categories
Content Library Prompts
Below each piece of content, we provide relevant prompts to enhance your learning experience.
Click on a prompt to have it pasted into your message bar.
Customize the prompt by adding specific details to align with your use case.
For enhanced responses, provide Virtual Coach with as much information as possible.
Collapsing the Threads List & Content Library
For a distraction-free view, you can collapse the Threads List and Content Library by clicking their respective icons.
Regenerate Response
To receive an alternative response, click the “Regenerate Response” button.
⚠ Note: Regenerating a previous response will delete all interactions beyond that point.
Timestamped Video Suggestions
Virtual Coach intelligently starts videos at the most relevant point based on your conversation, rather than starting from the beginning.
This feature streamlines your learning experience, ensuring you access the exact information you need without manually searching or watching the entire video.
Video Player Options
Full Screen: Click the fullscreen button to enlarge the video.
Mute/Unmute: Adjust the audio by clicking the speaker icon.
Playback Speed:
Customize the video speed for faster or slower viewing.
Click the three dots in the bottom-right corner of the video player and select “Playback Speed.”
Picture-in-Picture:
Watch the video in a floating window while continuing to use Virtual Coach.
Select “Picture-in-Picture” from the three dots me
Settings
Accessing Settings
Click “Settings” in the left-side menu to access the settings page.
Add or Change Profile Photo
Click “Add a Profile Photo” and upload the image you wish to use.
Once selected, save your new profile photo.
Updating Information
Enter new information in the provided fields.
Click “Save” to update your details.
Billing
To manage your subscription and seat count (also known as licenses), navigate to Billing and click “Manage My Subscription.”
You will be redirected to the subscription management page.
Enter your email address.
Check your email inbox for a message providing access to update your subscription.
Follow the Stripe login, verification, and checkout steps to complete the process.
Account Deletion
You can delete your account by clicking “Delete Account.”
⚠ Important: If you proceed:
Your account will be deleted immediately.
Your subscription will be canceled.
Any invited accounts will lose access to their resources.
Ensure you notify your team before proceeding.
Contacting the AAI Team for Help
Contact the AAI Support Team by clicking “Contact Support” in the Settings Menu.
Choose your preferred support method for assistance.
Subscriptions
Products
Virtual Coach
Unleash the full potential of Virtual Coach—a platform offering professionals affordable, high-quality executive coaching powered by AlterCall’s proprietary content library.
Features:
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Executive
Designed to optimize personal and professional performance, this tier is ideal for enhancing:
Productivity
Communication
Personal organization
Especially beneficial for remote work environments, this package ensures you stay efficient and connected.
Features:
24/7 AI-Powered Coaching – Gain on-demand insights to support your professional growth.
Enhanced Communication Tools – Develop critical leadership skills through structured feedback loops.
Deep Performance Tracking – Feedback and analytics to enhance decision-making and strategic planning.
Team
Take your organization or coaching practice to the next level with Team, combining all the powerful features of Executive and Virtual Coach, plus specialized tools designed to scale impact and deliver measurable results.
Features:
All Features from Executive and Virtual Coach – Benefit from 24/7 AI-driven mentorship, actionable insights, progress tracking, and the transformative LARA communication framework (Listen, Affirm, Respond, Ask Questions).
Team Portal – Invite and manage your entire organization on the Leadership Intelligence Platform.
Empower team members with AI-driven tools that streamline operations and maximize collaboration.
Scale Your Organization or Coaching Practice –
Automatically retrieve and summarize Zoom call recordings for in-depth analysis.
Empower your team or members to drive meaningful change through data-backed insights.
Document Growth Journeys – Use AI-powered action extraction to:
Track progress.
Send reminders.
Support members in achieving their goals.
Service-Driven Leadership – Streamline relationship management with a dedicated portal for:
Reviewing progress.
Updating goals.
Driving focus on outcomes.
Foster Impactful Relationships – Build stronger connections with:
Automated documentation.
An intuitive dashboard for reviewing meetings and outcomes.
Why Choose the Team Product?
The Team product is designed to help you:
✔ Scale your impact
✔ Streamline operations
✔ Foster deeper connections
An essential solution for organizations and coaching practices, Team ensures efficiency, collaboration, and growth at every level.
FAQ
How can I sign out?
Click on your name and workspace name, a dropdown menu will appear, offering you the option to Sign Out.
How can I get the most out of Virtual Coach?
The Virtual Coach Guide is a comprehensive manual designed to help you maximize the benefits of Virtual Coach. It includes detailed instructions and a variety of base prompts that you can customize to meet your specific needs. We recommend downloading the Virtual Coach user guide. To access the guide, please use the menu sidebar located on the left, navigate to the Virtual Coach section and click on DOWNLOAD USER GUIDE located at the top left corner.
What are Virtual Coach threads?
Virtual Coach Threads represent conversations. This is helpful when keeping interactions with Virtual Coach organized. We recommend starting a new thread when changing conversation topics and revisiting previous threads to continue conversations related to a thread's topic. When re-engaging on an old thread, the thread will move up to the top of the threads list.
How do I start a new thread?
To initiate a new topic, click the New Thread button at the top right corner of the Virtual Coach interface. This action resets your session, prompting Virtual Coach to delve into introspective and probing questions aimed at uncovering the core of your inquiry.
Can I collapse the threads list?
Yes, you can collapse your threads list for a more focused conversation view by clicking on the Arrow at the top right of the threads list. To reopen the list, click on the Hamburger Icon, which is represented by three horizontal lines.
What is the Virtual Coach Content Library?
The Virtual Coach Content Library (located at the top right corner of the Virtual Coach page is a collapsable side menu) consists of all the content Virtual Coach is trained on. Below each content are interactive prompts that can inspire you to ask questions regarding a specific piece of content.
How do I add Members?
By navigating to the Team Portal and clicking on Add member you can add members to your team, a pop-up will allow you to add new users by their emails. You can select their role before they join.
Admin role: Can access the virtual coach and invite team members.
Team Member role: Can access the virtual coach.
