Team Product
Signing Up
Visit AlterCall AI
Enter your information, create a password, and check the boxes for Terms of Use and Data Acknowledgment.
Click “Create Account.”
Without closing the AAI Verify Code page, open a new tab and check your email (including your spam folder) for the Account Verification Email.
Copy the Confirmation Code from the email.
Return to the Verify Code page, paste the code, and click “Verify.”
Select your Team and adjust the seat count as needed.
If you have a promo code, enter it and click “Apply Promo Code.”
On the payment page, enter your credit card information and click “Subscribe.”
Password Reset
Visit AlterCall AI
Enter the email address you used when signing up and click “Send Password Reset Code.”
Without closing the AAI Password Reset page, open a new tab and check your email (including your spam folder) for the Reset Password Email.
Copy the Confirmation Code from the email.
Return to the Password Reset page, paste the code, and enter a New Password.
Click “Reset Password.”
Once your password is successfully updated (confirmed by a green message), go to AlterCall AI and log in.
Zoom Connection & Settings
Log into Zoom and navigate to “Settings” in the left sidebar.
Click on “Recording” settings.
Enable “Cloud Recording” and all available options.
Enable “Automatic Cloud Recording” to ensure all meetings are recorded, reducing the risk of forgetting to start recording manually.
Enable “Cloud Recording Sharing.”
Click on “AI Companion” settings.
Enable “Meeting Summary with AI Companion.”
Enable “Smart Recording with AI Companion” and all related options.
Return to AlterCall AI, click “Connect Zoom,” and confirm the selection in the pop-up.
Dashboard
Generating Insights
In your Session Table, locate the “Status” column and click the checkbox next to a session to select it.
Click “Generate Insights”, then confirm by clicking “Confirm” when the pop-up appears.
Wait 4-10 minutes—your session status will update to “Generating,” indicating it is being processed.
Once processing is complete, the session status will change to “Viewable.” You can then click on the session to review its insights and recording.
Batch Processing (Optional)
Click “Filter”, then select “Status”, and choose “Unloaded” to filter all sessions that haven’t been processed.
Click the checkbox at the top of your Session Table to select all unloaded sessions.
Click “Generate Insights”—this will begin processing all selected sessions at once.
Automatic Processing (Optional)
Click “Automations”, then enable “Auto-Generate All Sessions”, and optionally “Auto-Share.”
This will eliminate the need to manually generate insights and will automatically share sessions with participants.
Click the checkbox at the top of your Session Table to select all unloaded sessions.
Click “Generate Insights”—this will begin processing all selected sessions at once.
Sharing a Session
Part A: Standard Sharing
When the session becomes viewable, select it using the checkbox.
Click “Share.”
Choose the organization member(s) you want to share the session with.
Click “Confirm.”
If the selected members are not participants in the session, you can only forward the session. (This means they will not be assigned actions or receive a LARA report and scores, but they will still be able to view them.)
Click “Next” to continue.
Lastly, click “Share.”
Part B: Direct Assignment
If the session participants match the members you are sharing with, the session data will be assigned to them.
In this case, the session will be shared rather than forwarded, ensuring full data assignment.
Participant identification will be bypassed, and you will simply need to confirm by clicking “Share.”
Part C: Manual Participant Identification
If participants are not automatically recognized, you will need to manually identify them and click “Next.”
Then, click “Next.”
Finally, click “Share.”
The Shared With column in your Sessions Table will now display the members the session has been shared with.
Unsharing a Session
Select a shared session.
Click “Unshare.”
Choose the member(s) you want to unshare the session with and click “Unshare” again.
Confirm by clicking “Unshare.”
Deleting a Session
Select the session by clicking the checkbox.
Click “Delete.”
Reminder: Once a session is deleted, it cannot be recovered.
Participant Details
Participant: The name that Zoom provides as the individual present on the call.
Filtering Options
“Participant” – Filter by participant name.
“Status” – Filter by session status.
“Host” – Filter by host name.
“Shared With” – Filter by people the session has been shared with.
“Dates” – Select a time frame to view sessions conducted within a specific period.
“Refresh” – Click to refresh the Sessions List, which may resolve issues like sessions being stuck at “Generating.”
Dashboard Features
Sorting Options
“Status” – Sort sessions by status: Unloaded, Generating, Viewable, or Shared.
“Call Subject” – Sort call subjects alphabetically.
“Participant” – Sort participant names alphabetically (as provided by Zoom).
“Shared With” – Sort members alphabetically based on who the session was shared with.
“Date” – Sort sessions by newest or oldest.
“Duration” – Sort by longest or shortest session duration.
Session Review
Reviewing a Session
From your Dashboard, click on a Call Subject to review a session.
The Session Page allows you to evaluate whether your communication aligns with a shared purpose and reinforces the organization’s mission.
Click the Play button to view the session video.
The Status indicator shows whether a session is shared.
Click the Share button and select the participant you want to share the session with.
Communication Report
The LARA Score assesses communication effectiveness across four key dimensions:
Listening
Affirming
Responding
Asking
Below each LARA Score, you’ll find Insights and Actions that, when applied, can help improve communication effectiveness.
LARA Breakdown:
Listen – Analyzes your communication to determine if you actively listen to emotions and experiences, paying attention to both verbal and non-verbal cues.
Affirm – Evaluates how well you express genuine appreciation, paraphrase the speaker’s words, and establish common ground, even in disagreement.
Respond – Assesses how you provide honest and respectful feedback, avoiding debate while articulating agreement and disagreement using “I” statements.
Ask – Measures the quality and relevance of the questions you ask.
Clear, inclusive communication drives collaboration, and the I/We Ratio highlights whether language is self-focused or team-oriented. High-performing teams excel when communication fosters alignment and collective purpose. AAI’s I/We Analysis identifies patterns of self-centric vs. collaborative language, providing actionable insights to strengthen teamwork and mission alignment.
You can view the LARA Report and Scores for all participants (up to 7) by clicking on their respective names.
Downloading Reports:
Select a participant.
Click “Download” to save a PDF version of the LARA Report you are actively viewing.
Actions
When a participant is identified, our AI automatically assigns actions per speaker.
You can assign due dates to AI-generated actions to maintain accountability by clicking “Assign Due Date.”
Use the calendar to select a due date.
Click “Confirm” to finalize—both you and the assignee will be notified of the due date.
Marking Actions as Completed:
Select the action.
Click “Mark as Completed.”
Click “Confirm” to finalize.
Assigning Actions to Goals:
Assign actions to goals to track larger objectives and key initiatives.
Click “Assign to Goal,” select a goal from the dropdown list, and click “Confirm.”
Summary
The Summary section helps you save time by providing a written overview, eliminating the need to watch the entire session.
Quickly review an AI-generated summary for key insights.
Team Portal
Seat Allocation & Adding Members
The Seat Open count indicates the number of additional members you can add. The account owner automatically occupies one seat.
Click “Add Member” to invite new team members. A pop-up will allow you to enter their emails, assign roles, and select a team before they join.
Now, let’s add and allocate a new member by selecting their role.
User Roles & Permissions
Super Admins – Have broad permissions, including inviting/managing users and creating/managing teams.
Admins – Can create teams, add members, and access data for members of their team.
Members – Can access data they are involved with and data shared with them.
Private Users – Separate from teams, private users are only visible to the owner, Super Admins, and the inviter. They will not see anyone else in the company except the user who invited them.
Adding an Admin
If you do not have any team members or want to create a new team, we recommend adding Admins first and creating the new team during the invite process.
Inviting & Assigning Members
Enter the new team member’s information.
Select an existing team or create a new one.
Create a new team by selecting this option.
Specify a unique team name in the provided space.
Assigning a Manager
Assigning a manager determines the organizational structure and the designated location for the new team member.
The new member will be placed under the assigned manager within the org chart.
If no manager is assigned, the team member will not appear in the organizational chart.
Now, pick the manager from the list.
Adding Multiple Team Members
To add more team members to the Admin role, click “Add Another Member.” This allows you to continue creating your list of invitations.
Sending & Managing Invitations
Clicking “Send” will deliver invitations to your new team members’ email addresses.
Please remind them to accept within 72 hours to prevent the invitation from expiring.
A notification will confirm that the invitation has been successfully sent.
Once the invitation is sent, you can search for the new member, edit their role, and resend the invitation if needed.
Editing & Managing Members
Use the search box to find a member.
Select a member by clicking the checkbox. To edit an individual member, select only one.
Click “Edit” to modify the selection.
Here, you can edit the title, assign them to a team, designate a new manager, update their role, remove them from a team, and optionally mark them as a Super Admin.
Click “Resend Invite” if the invitation has expired.
Deleting a Member
Select a participant and click “Delete” to access deletion options.
Ensure data retention by selecting the appropriate option before deletion.
Proceed by confirming your selection.
Creating & Managing Teams
If you have existing members to add to a new team, click “Create Team.”
To create a new team, enter the team name, select an Admin, choose its members, and click “Create” to finalize the setup.
Viewing & Navigating The Organization Chart
Click the “Chart” tab to view the organizational chart.
You can scroll horizontally and vertically or zoom in and out to explore the org chart.
Click “List” to switch back to the list view.
Filtering & Managing Members
Click “Filters” to refine your view by isolating individuals based on Team, Role, Manager, and Invite Status.
The Status Filter allows you to filter members by invitation status:
Accepted
Pending
Expired
This helps you identify and resend invitations as needed.
Tip: If recipients have trouble locating their invite, ask them to check their junk or spam folder.
Member Profiles
Profiles allow you to examine the one-on-one relationship and the data shared between you and the member.
The Member Profile serves as your hub for understanding impact and identifying growth opportunities—because when you invest in individuals, you transform the entire team.
LARA Score
The LARA Score represents the member’s overall score across all their coaching calls.
Click “Explore LARA Analytics” to switch to the member’s LARA Analytics page.
Actions
The To-Do and Completed tabs display actions assigned to users, automatically generated from shared sessions.
Select an action to:
Mark as Completed
Edit
Assign Due Date
Assign to Goal
Delete
The To-Do tab displays incomplete actions.
The Completed tab displays actions that have been marked as completed.
To manually add an action, click “Create Action” and fill out the fields.
Metrics Tab
The “Actions Tracker” graph and metrics, located in the Metrics tab to the right of the Actions table, provide an analytical view of your member’s actions.
Filter by Weeks or Months.
View Action Metrics, including:
Weekly and Monthly Averages
All-Time Completed Actions
Total Coaching Sessions
Actions-To-Do
Overdue Actions
Filter by clicking on the “Completed” or “Assigned” legend icons at the top of the graph.
Sessions Tab
The Sessions tab displays shared sessions between you and the member, along with their:
Summaries
LARA Scores
I/We Scores
View a list of session summaries and quickly access sessions by clicking on the “Sessions” list.
Notes Tab
Document personal notes about the member—only you have visibility into these notes.
Click “Create Note” to begin documenting.
Enter the information you want to document.
Click “Create” to finalize and add the note to your personal view of the member’s profile.
Once added, you can mark the note as complete or delete it.
Assessments Tab
Assigned assessments, once completed by the member, will be displayed here.
Click on an assessment date to view assessments organized by their completion date.
To expand an assessment and review its report and details, click “View Assessment.”
Info Tab
View and edit your member’s information.
Goals Tab
The Goals tab provides:
A quick overview of a member’s existing goals.
Their associated actions.
The ability to create new goals.
Tracking & Managing Goals
Track progress, update details, and assign new actions to ensure accountability and completion.
Click on a goal to explore its details.
Important: To make a goal visible to others, they must be assigned as the Reporter—otherwise, colleagues and coaches will not have access.
The Goal Tracker shows:
Actions attached to a goal.
Actions that are in progress, completed, or overdue.
Version History tracks goal changes and edits over time.
Creating a Goal
Click “Add a Goal”—the member will be notified and will be able to view the goal on their side.
Enter a Goal Title.
Add a Description.
Select a Due Date.
Assign a Reporter.
Click “Create Goal.”
Editing a Goal
Select the Goal and click “Edit.”
Modify the necessary fields.
Click “Save Goal.”
Marking a Goal as Completed
Select the Goal and click “Mark as Completed.”
Confirm by clicking “Yes” when the pop-up appears.
LARA Analytics
Marking a Goal as Completed
LARA scores can be filtered based on each individual who has communicated with you. Start by filtering for the Host, which in this case, would be you.
Host – Displays a specific host’s overall LARA scores.
Participant – Displays a specific participant’s overall LARA scores.
Host & Participant Tandem – Displays a specific host’s overall LARA score in relation to a specific participant.
To reverse your selection, click the “X” icons.
Additionally, you may click “Reset” to clear all selections.
Overall LARA Scores
Overall LARA scores are dynamically calculated from all collected sessions, including those you’ve conducted and those where other organization members engaged with you.
You can choose to:
View your LARA scores across the entire company.
See individual members’ scores for their sessions with you.
Analyze your own performance with specific individuals.
The Session Count indicates the total number of sessions used to calculate the overall scores.
Score Comparison Chart
The Score Comparison graph tracks LARA scores over time, helping users focus on long-term improvement.
Similar to the overall score calculator, you can filter the chart based on individuals.
The chart legend allows you to isolate LARA elements—click on any LARA dimension to exclude it from the chart. Click again to reinclude it.
LARA Scoring System
The LARA Score is calculated based on four dimensions:
Listen
Affirm
Respond
Ask Questions
Each dimension is assessed on a scale from 0 to 20, with:
0 indicating a very poor demonstration of the skill.
20 indicating excellent application of the skill.
Scores are derived from both the transcript and audio files of recorded sessions, ensuring a comprehensive evaluation of verbal and non-verbal cues.
LARA Breakdown
Listening
Evaluates how attentively the speaker listens to others.
Assesses paraphrasing and reflecting on what was heard to confirm understanding.
Measures engagement, responsiveness, and avoidance of interruptions.
Affirming
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Responding
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Asking Questions
Evaluates the ability to ask insightful and relevant questions.
Measures how well open-ended questions are used to deepen understanding.
Assesses efforts to encourage further discussion and clarification.
The LARA Framework
The LARA methodology (Listen, Affirm, Respond, and Ask Questions) is a scientifically backed communication tool designed to foster empathetic engagement and resolve conflicts.
This framework helps individuals engage in meaningful dialogue, particularly in high-tension situations or when navigating diverse perspectives.
Detailed Breakdown of LARA
Listening
Actively listening requires setting aside personal agendas to truly understand the speaker’s thoughts and emotions. This step emphasizes paying attention to both verbal and non-verbal cues.
Affirming
Expressing genuine appreciation for the speaker’s perspective builds respect and trust. Even in disagreement, finding common ground helps ensure that all voices feel heard and valued.
Responding
Thoughtful and respectful responses maintain a constructive conversation. Using “I” statements prevents discussions from turning into debates and fosters mutual understanding.
Asking Questions
Asking open-ended questions encourages deeper exploration of ideas and perspectives. This step enriches conversations and fosters comprehensive understanding.
Why LARA is Effective
Research shows that the LARA method is particularly useful for managing tense conversations and promoting mutual understanding. It enhances both personal interactions and professional communication, making it a valuable tool in leadership, coaching, and team collaboration.
By integrating LARA into the AlterCall AI coaching platform, users gain:
Detailed metrics on communication patterns.
Actionable insights for improving engagement.
A structured approach to refining leadership and coaching skills.
This approach ensures that coaching sessions are more impactful and tailored to individual needs, leading to better outcomes in both personal and professional development.
For more detailed research, you can explore various studies on LARA conducted by Stanford University, the University of Michigan, and other leading institutions.
Goals and Actions
AI-Generated Actions
AI-generated actions from all your sessions are automatically added to your Goals and Actions page.
The Goals and Actions page allows you to review, edit, and manage all actions extracted from meetings using the available action tools.
Metrics
The Metrics section displays key action statistics, including:
New Actions
To-Do
Completed
Overdue
Features
The To-Do tab displays incomplete actions.
The Completed tab displays actions that have been marked as completed.
Once an action is completed, it is automatically moved to the Completed section.
To view it, simply click the “Completed” tab.
Select an action to:
Mark as Completed
Edit
Assign Due Date
Delete
Viewing an Action’s Meeting Recording
Select an action by clicking its checkbox.
Click “Go to Session” to view the meeting recording associated with the action.
Filters
Filters help you isolate and focus on actions based on:
Assignee
Reporter
Due Date
Filtering for an individual allows you to review all of their actions.
To remove filters, click “Reset.”
My Goals
Creating a Goal
Click “Add a Goal”—the member will be notified and able to view the goal on their side.
Enter a Goal Title.
Add a Description.
Select a Due Date.
Select a Reporter.
Select an Assignee.
Click “Create.”
Editing a Goal
Select the goal and click “Edit.”
Modify the necessary fields.
Click “Save Goal.”
Goal Management & Tracking
The My Goals section provides a quick overview of your existing goals, their associated actions, and the option to create new goals.
You can track progress, update goal details, and assign new actions to ensure accountability and completion.
Simply click on a goal to explore its details.
Important: For others to see the goal, they must be assigned as the Reporter—otherwise, colleagues will not have visibility.
Assigning Roles & Responsibilities
Select a Reporter responsible for holding the Assignee accountable.
This can be yourself or any member of your organization.
Selecting an Assignee makes them responsible for achieving the goal and allows them to begin working toward its completion.
Goal Progress & History
The Goal Tracker shows all actions attached to a goal and whether they are:
In Progress
Completed
Overdue
The Version History logs any changes made to the goal over time, including what edits were made.
Ocean Assessments
Accessing the Assessments Page
Click “Assessments” to navigate to the Assessments Page.
Now that you’re on the Assessments Page, you can begin transforming your organization’s culture. To do that, we first need to understand the personalities that shape your team.
Our AAI platform goes beyond surface-level personality labels, leveraging AI to analyze OCEAN traits—Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism—to decode each team member’s unique communication style and preferences.
Taking an Assessment
Click “Take Test” to start.
Answer all 120 questions.
View your latest results by clicking “My Results.”
Assigning Assessments
Assign to a Team
Click “Assign to Team” to assign an assessment to an entire team.
Select the team you want to assign the assessment to.
Click “Confirm” to send them the assessment.
Assign to an Individual
Click “Assign to Member” to assign an assessment to a specific individual.
Select the member from the list.
Click “Confirm” to send them the assessment.
Viewing Assessments
Click the “Folder” button to view all of a member’s historically assigned and completed assessments.
Quickly access a full assessment by clicking on the date score.
Each time you click “View,” the Results section on the right will update to reflect the selected assessment.
Dive deeper into a selected assessment result by clicking “Expand Score.”
AI-Generated Communication Insights
Our AI-powered adaptive tips help you align with team members’ preferences, offering tailored strategies for better collaboration. For example:
Clear, structured feedback can help reduce anxiety for team members with high Neuroticism scores.
Brainstorming sessions might be recommended for individuals scoring high in Openness to fuel creativity.
Pairing a detail-oriented Conscientious member with a big-picture thinker can lead to balanced outcomes.
Communication Style & Team Dynamics
By understanding and adapting to individual communication styles, teams can:
Foster a more aligned, resilient, and high-performing culture.
Improve empathy and reduce misunderstandings.
Maintain high engagement and collaboration.
OCEAN Traits Breakdown
Openness
Measures creativity, curiosity, and receptiveness to new experiences.
High scores indicate imagination and curiosity.
Low scores reflect a preference for routine and practicality.
Conscientiousness
Measures organization, reliability, and work ethic.
High scores indicate discipline and focus.
Low scores reflect spontaneity and flexibility.
Extraversion
Measures outgoingness, energy, and sociability.
High scores indicate affability and enthusiasm.
Low scores reflect reserved, introverted tendencies.
Agreeableness
Measures empathy, cooperativeness, and social harmony.
High scores indicate kindness and conflict avoidance.
Low scores reflect competitiveness and skepticism.
Neuroticism
Measures emotional stability and stress susceptibility.
High scores indicate anxiety and mood swings.
Low scores reflect calmness and emotional resilience.
Downloading & Sharing Reports
Click “Download” to save a PDF version of the report you are viewing.
Downloaded PDFs make it easy to share or print information from the AAI platform.
Virtual Coach
Download the Virtual Coach User Guide
The Virtual Coach Guide is a comprehensive manual designed to help you maximize the benefits of Virtual Coach. It includes detailed instructions and a variety of base prompts that you can customize to fit your specific needs.
Start Learning Prompts
To help you get started, we provide a list of prompts when beginning a new thread.
Selecting a prompt will automatically insert it into your message bar.
Customize the prompt by adding details for a more tailored experience.
Threads
Threads represent your ongoing conversations with Virtual Coach.
Your most recent interaction appears at the top of your Threads List.
Thread titles are automatically generated based on your conversation topics.
Revisiting an old thread and sending a new message moves that thread back to the top.
To delete a thread, click the trash icon to the right of the thread title.
New Threads
To start a new conversation:
Click the “New Thread” button at the top-left corner of the Virtual Coach interface.
This begins a new session, prompting Virtual Coach to ask introspective and probing questions to uncover the core of your inquiry.
Content Library
Find resources that Virtual Coach has been trained on by clicking the “Content Library” icon in the top-right corner.
You can search for keywords or filter content by:
Format (Video, PDF, Knowledge)
Facilitator (Individuals who have taught at AlterCall)
Categories
Content Library Prompts
Below each piece of content, we provide relevant prompts to enhance your learning experience.
Click on a prompt to have it pasted into your message bar.
Customize the prompt by adding specific details to align with your use case.
For enhanced responses, provide Virtual Coach with as much information as possible.
Collapsing the Threads List & Content Library
For a distraction-free view, you can collapse the Threads List and Content Library by clicking their respective icons.
Regenerate Response
To receive an alternative response, click the “Regenerate Response” button.
⚠ Note: Regenerating a previous response will delete all interactions beyond that point.
Timestamped Video Suggestions
Virtual Coach intelligently starts videos at the most relevant point based on your conversation, rather than starting from the beginning.
This feature streamlines your learning experience, ensuring you access the exact information you need without manually searching or watching the entire video.
Video Player Options
Full Screen: Click the fullscreen button to enlarge the video.
Mute/Unmute: Adjust the audio by clicking the speaker icon.
Playback Speed:
Customize the video speed for faster or slower viewing.
Click the three dots in the bottom-right corner of the video player and select “Playback Speed.”
Picture-in-Picture:
Watch the video in a floating window while continuing to use Virtual Coach.
Select “Picture-in-Picture” from the three dots me
Settings
Accessing Settings
Click “Settings” in the left-side menu to access the settings page.
Add or Change Profile Photo
Click “Add a Profile Photo” and upload the image you wish to use.
Once selected, save your new profile photo.
Updating Information
Enter new information in the provided fields.
Click “Save” to update your details.
Billing
To manage your subscription and seat count (also known as licenses), navigate to Billing and click “Manage My Subscription.”
You will be redirected to the subscription management page.
Enter your email address.
Check your email inbox for a message providing access to update your subscription.
Follow the Stripe login, verification, and checkout steps to complete the process.
Remove Zoom
Click “Remove Zoom” to disconnect Zoom from your account.
Warning: This will disable AAI’s ability to populate your Sessions List with new sessions.
Be aware: Removing Zoom will permanently delete all your calls.
Account Deletion
You can delete your account by clicking “Delete Account.”
⚠ Important: If you proceed:
Your account will be deleted immediately.
Your subscription will be canceled.
Any invited accounts will lose access to their resources.
Ensure you notify your team before proceeding.
Contacting the AAI Team for Help
Contact the AAI Support Team by clicking “Contact Support” in the Settings Menu.
Choose your preferred support method for assistance.
Subscriptions
Products
Virtual Coach
Unleash the full potential of Virtual Coach—a platform offering professionals affordable, high-quality executive coaching powered by AlterCall’s proprietary content library.
Features:
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Executive
Designed to optimize personal and professional performance, this tier is ideal for enhancing:
Productivity
Communication
Personal organization
Especially beneficial for remote work environments, this package ensures you stay efficient and connected.
Features:
24/7 AI-Powered Coaching – Gain on-demand insights to support your professional growth.
Enhanced Communication Tools – Develop critical leadership skills through structured feedback loops.
Deep Performance Tracking – Feedback and analytics to enhance decision-making and strategic planning.
Team
Take your organization or coaching practice to the next level with Team, combining all the powerful features of Executive and Virtual Coach, plus specialized tools designed to scale impact and deliver measurable results.
Features:
All Features from Executive and Virtual Coach – Benefit from 24/7 AI-driven mentorship, actionable insights, progress tracking, and the transformative LARA communication framework (Listen, Affirm, Respond, Ask Questions).
Team Portal – Invite and manage your entire organization on the Leadership Intelligence Platform.
Empower team members with AI-driven tools that streamline operations and maximize collaboration.
Scale Your Organization or Coaching Practice –
Automatically retrieve and summarize Zoom call recordings for in-depth analysis.
Empower your team or members to drive meaningful change through data-backed insights.
Document Growth Journeys – Use AI-powered action extraction to:
Track progress.
Send reminders.
Support members in achieving their goals.
Service-Driven Leadership – Streamline relationship management with a dedicated portal for:
Reviewing progress.
Updating goals.
Driving focus on outcomes.
Foster Impactful Relationships – Build stronger connections with:
Automated documentation.
An intuitive dashboard for reviewing meetings and outcomes.
Why Choose the Team Product?
The Team product is designed to help you:
✔ Scale your impact
✔ Streamline operations
✔ Foster deeper connections
An essential solution for organizations and coaching practices, Team ensures efficiency, collaboration, and growth at every level.
FAQ
What are Actions?
Actions represent the actions you and your member have agreed to complete in order to move on to the Next Steps in the coaching journey.
How can I review a call?
In your Dashboard, navigate to Session List. Select the call you wish to view by clicking the checkbox and then selecting Generate Insights to view the call. Insights require 1-3 minutes to generate. The moment insights generation is complete, click on the call to review.
Optional: We recommend clicking on the automations dropdown and turning on Auto-Generate for All Sessions.
How can I share calls?
In your Dashboard, you first need to ensure a call has insights generated. Once insights are available, you may select the calls you wish to share and click on Share. You must have invited members in order to share calls.
What is the LARA framework?
The LARA framework stands for Listen, Affirm, Respond, and Ask Questions. It is designed to facilitate empathetic engagement and conflict resolution by inviting diverse perspectives to create shared meaning.
How does AlterCall AI use the LARA + I/WE frameworks?
AlterCall AI (AAI) leverages AI technology to assess verbal features based on the LARA + I/WE frameworks, ensuring precise evaluation and feedback to enhance each coaching session.
What are the components of the LARA + I/WE scores and how is it calculated?
The LARA score includes four sub-scores:
Listen: Evaluates the ability to listen without interrupting and show understanding.
Affirm: Measures how well the user acknowledges and validates the coach’s input.
Respond: Assesses the ability to provide thoughtful and respectful reactions.
Ask: Gauges the quality and relevance of the user’s questions.
I/We: Evaluates the balance between personal ownership (“I”) and collective responsibility (“We”). The model tracks pronoun usage, context, and frequency, then assigns a score indicating whether the speaker’s language style promotes accountability and collaboration—or skews toward self-focus or diffused responsibility.
These sub-scores are averaged to produce overall LARA + I/WE scores, providing a comprehensive overview of the session’s effectiveness.
How does AAI generate and display the LARA + I/WE score?
AAI uses Large Language Models (LLMs) to analyze transcripts and audio of coaching sessions, generating detailed scores and feedback based on verbal and non-verbal cues. Both the member and Coach scores are displayed in a user-friendly interface.
How can users improve their LARA + I/WE scores?
AAI offers specific, actionable suggestions using cited instances from coaching calls to enhance communication skills, such as:
LARA:
Avoiding interruptions and summarizing the coach's points.
Reflecting deeper on how feedback applies to personal situations.
Providing more thoughtful responses.
Asking insightful, open-ended questions.
I/We:
Own Your Contributions: Use “I” when taking responsibility for specific tasks or ideas, rather than diluting responsibility with vague statements.
Highlight Team Effort: In group contexts, shift to “We” to underscore collaboration and collective progress—but clarify who’s leading or supporting each action.
Be Intentional: Before speaking, ask yourself whether the situation calls for personal accountability (“I will handle…”) or team cohesion (“We can work together on…”).
Give Credit and Accept Feedback: Show appreciation for others’ input while also taking ownership of your role, which helps maintain both confidence and humility.
Watch Your Ratios: Periodically review the balance of “I” vs. “We” in your communication. Consistently skewing one way can signal either self-absorption or excessive dependency.
How does the LARA + I/WE framework benefit coaches?
Coaches can continuously refine their communication skills using the detailed feedback provided by the LARA +I/We frameworks, helping them become more empathetic and effective.
How does the LARA + I/WE frameworks benefit members?
Members benefit from structured and supportive coaching sessions that provide clear, actionable advice. It helps them improve their communication skills and achieve their goals through empathetic engagement and constructive feedback.
What is the role of verbal features assessment in the LARA +I/We frameworks?
Using LLMs, AAI measures verbal signs of active listening and other communication skills based on the LARA + I/WE frameworks, ensuring that each coaching session is aligned with best practices.
What are the different roles and permissions in the Team Portal?
Super Admin: Has the ability to control entire organization except billing.
Admin: Has the ability to only control the teams that they are admins for.
Member: Does not have the ability to manage other team members.
Private User: Does not have any access or visibility into your organization and only has a one to one relationship with the individual who invited them.
How can I add a member?
In your Team Portal, at the top right click ADD Private Members and fill out your member’s information.
How can I remove or edit a user and regain a license?
In your Team Portal, click on the check box beside your member’s name, and then click on the edit icon located at the top left of your Team Portal page.
To Edit: Select the changes you wish to make and click save.
To remove: Click on the I understand and confirm this action box.
Optional: You can also keep the user’s data and remove them by clicking on the I understand and confirm this action box.
How can I get the most out of Virtual Coach?
The Virtual Coach Guide is a comprehensive manual designed to help you maximize the benefits of Virtual Coach. It includes detailed instructions and a variety of base prompts that you can customize to meet your specific needs. We recommend downloading the Virtual Coach user guide. To access the guide, please use the menu sidebar located on the left, navigate to the Virtual Coach section and click on DOWNLOAD USER GUIDE located at the top left corner.
What are Virtual Coach threads?
Virtual Coach Threads represent conversations. This is helpful when keeping interactions with Virtual Coach organized. We recommend starting a new thread when changing conversation topics and revisiting previous threads to continue conversations related to a thread's topic. When re-engaging on an old thread, the thread will move up to the top of the threads list.
How do I start a new thread?
To initiate a new topic, click the New Thread button at the top right corner of the Virtual Coach interface. This action resets your session, prompting Virtual Coach to delve into introspective and probing questions aimed at uncovering the core of your inquiry.
Can I collapse the threads list?
Yes, you can collapse your threads list for a more focused conversation view by clicking on the Arrow at the top right of the threads list. To reopen the list, click on the Hamburger Icon, which is represented by three horizontal lines.
What is the Virtual Coach Content Library?
The Virtual Coach Content Library (located at the top right corner of the Virtual Coach page is a collapsable side menu) consists of all the content Virtual Coach is trained on. Below each content are interactive prompts that can inspire you to ask questions regarding a specific piece of content.
