Executive Product
Signing Up
Visit AlterCall AI
Enter your information, create a password, and check the boxes for Terms of Use and Data Acknowledgment.
Click “Create Account.”
Without closing the AAI Verify Code page, open a new tab and check your email (including your spam folder) for the Account Verification Email.
Copy the Confirmation Code from the email.
Return to the Verify Code page, paste the code, and click “Verify.”
Select Executive.
If you have a promo code, enter it and click “Apply Promo Code.”
On the payment page, enter your credit card information and click “Subscribe.”
Password Reset
Visit AlterCall AI
Enter the email address you used when signing up and click “Send Password Reset Code.”
Without closing the AAI Password Reset page, open a new tab and check your email (including your spam folder) for the Reset Password Email.
Copy the Confirmation Code from the email.
Return to the Password Reset page, paste the code, and enter a New Password.
Click “Reset Password.”
Once your password is successfully updated (confirmed by a green message), go to
AlterCall AI and log in.
Zoom Connection & Settings
Log into Zoom and navigate to “Settings” in the left sidebar.
Click on “Recording” settings.
Enable “Cloud Recording” and all available options.
Enable “Automatic Cloud Recording” to ensure all meetings are recorded, reducing the risk of forgetting to start recording manually.
Enable “Cloud Recording Sharing.”
Click on “AI Companion” settings.
Enable “Meeting Summary with AI Companion.”
Enable “Smart Recording with AI Companion” and all related options.
Return to AlterCall AI, click “Connect Zoom,” and confirm the selection in the pop-up.
Dashboard
Generating Insights
In your Session Table, locate the “Status” column and click the checkbox next to a session to select it.
Click “Generate Insights”, then confirm by clicking “Confirm” when the pop-up appears.
Wait 4-10 minutes—your session status will update to “Generating,” indicating it is being processed.
Once processing is complete, the session status will change to “Viewable.” You can then click on the session to review its insights and recording.
Batch Processing (Optional)
Click “Filter”, then select “Status”, and choose “Unloaded” to filter all sessions that haven’t been processed.
Click the checkbox at the top of your Session Table to select all unloaded sessions.
Click “Generate Insights”—this will begin processing all selected sessions at once.
Automatic Processing (Optional)
Click “Automations”, then enable “Auto-Generate All Sessions”, and optionally “Auto-Share.”
This will eliminate the need to manually generate insights and will automatically share sessions with participants.
Click the checkbox at the top of your Session Table to select all unloaded sessions.
Click “Generate Insights”—this will begin processing all selected sessions at once.
Deleting a Session
Select the session by clicking the checkbox.
Click “Delete.”
Reminder: Once a session is deleted, it cannot be recovered.
Participant Details
Participant: The name that Zoom provides as the individual present on the call.
Filtering Options
“Participant” – Filter by participant name.
“Status” – Filter by session status.
“Host” – Filter by host name.
“Shared With” – Filter by people the session has been shared with.
“Dates” – Select a time frame to view sessions conducted within a specific period.
“Refresh” – Click to refresh the Sessions List, which may resolve issues like sessions being stuck at “Generating.”
Dashboard Features
Sorting Options
“Status” – Sort sessions by status: Unloaded, Generating, Viewable, or Shared.
“Call Subject” – Sort call subjects alphabetically.
“Participant” – Sort participant names alphabetically (as provided by Zoom).
“Shared With” – Sort members alphabetically based on who the session was shared with.
“Date” – Sort sessions by newest or oldest.
“Duration” – Sort by longest or shortest session duration.
Session Review
Reviewing a Session
From your Dashboard, click on a Call Subject to review a session.
The Session Page allows you to evaluate whether your communication aligns with a shared purpose and reinforces the organization’s mission.
Click the Play button to view the session video.
The Status indicator shows whether a session is shared.
Click the Share button and select the participant you want to share the session with.
Communication Report
The LARA Score assesses communication effectiveness across four key dimensions:
Listening
Affirming
Responding
Asking
Below each LARA Score, you’ll find Insights and Actions that, when applied, can help improve communication effectiveness.
LARA Breakdown:
Listen – Analyzes your communication to determine if you actively listen to emotions and experiences, paying attention to both verbal and non-verbal cues.
Affirm – Evaluates how well you express genuine appreciation, paraphrase the speaker’s words, and establish common ground, even in disagreement.
Respond – Assesses how you provide honest and respectful feedback, avoiding debate while articulating agreement and disagreement using “I” statements.
Ask – Measures the quality and relevance of the questions you ask.
Clear, inclusive communication drives collaboration, and the I/We Ratio highlights whether language is self-focused or team-oriented. High-performing teams excel when communication fosters alignment and collective purpose. AAI’s I/We Analysis identifies patterns of self-centric vs. collaborative language, providing actionable insights to strengthen teamwork and mission alignment.
You can view the LARA Report and Scores for all participants (up to 7) by clicking on their respective names.
Downloading Reports:
Select a participant.
Click “Download” to save a PDF version of the LARA Report you are actively viewing.
Actions
When a participant is identified, our AI automatically assigns actions per speaker.
You can assign due dates to AI-generated actions to maintain accountability by clicking “Assign Due Date.”
Use the calendar to select a due date.
Click “Confirm” to finalize—both you and the assignee will be notified of the due date.
Marking Actions as Completed:
Select the action.
Click “Mark as Completed.”
Click “Confirm” to finalize.
Assigning Actions to Goals:
Assign actions to goals to track larger objectives and key initiatives.
Click “Assign to Goal,” select a goal from the dropdown list, and click “Confirm.”
Summary
The Summary section helps you save time by providing a written overview, eliminating the need to watch the entire session.
Quickly review an AI-generated summary for key insights.
LARA Analytics
Overall LARA Scores
Overall LARA scores are dynamically calculated from all collected sessions.
The Session Count indicates the total number of sessions used to calculate the overall scores.
Score Comparison Chart
The Score Comparison graph tracks LARA scores over time, helping users focus on long-term improvement.
The chart legend allows you to isolate LARA elements—click on any LARA dimension to exclude it from the chart. Click again to reinclude it.
LARA Scoring System
The LARA Score is calculated based on four dimensions:
Listen
Affirm
Respond
Ask Questions
Each dimension is assessed on a scale from 0 to 20, with:
0 indicating a very poor demonstration of the skill.
20 indicating excellent application of the skill.
Scores are derived from both the transcript and audio files of recorded sessions, ensuring a comprehensive evaluation of verbal and non-verbal cues.
LARA Breakdown
Listening
Evaluates how attentively the speaker listens to others.
Assesses paraphrasing and reflecting on what was heard to confirm understanding.
Measures engagement, responsiveness, and avoidance of interruptions.
Affirming
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Responding
Assesses how effectively the speaker engages with others’ inputs.
Evaluates relevance, truthfulness, and maintaining conversational flow.
Measures how well the speaker addresses key points without derailing the discussion.
Asking Questions
Evaluates the ability to ask insightful and relevant questions.
Measures how well open-ended questions are used to deepen understanding.
Assesses efforts to encourage further discussion and clarification.
The LARA Framework
The LARA methodology (Listen, Affirm, Respond, and Ask Questions) is a scientifically backed communication tool designed to foster empathetic engagement and resolve conflicts.
This framework helps individuals engage in meaningful dialogue, particularly in high-tension situations or when navigating diverse perspectives.
Detailed Breakdown of LARA
Listening
Actively listening requires setting aside personal agendas to truly understand the speaker’s thoughts and emotions. This step emphasizes paying attention to both verbal and non-verbal cues.
Affirming
Expressing genuine appreciation for the speaker’s perspective builds respect and trust. Even in disagreement, finding common ground helps ensure that all voices feel heard and valued.
Responding
Thoughtful and respectful responses maintain a constructive conversation. Using “I” statements prevents discussions from turning into debates and fosters mutual understanding.
Asking Questions
Asking open-ended questions encourages deeper exploration of ideas and perspectives. This step enriches conversations and fosters comprehensive understanding.
Why LARA is Effective
Research shows that the LARA method is particularly useful for managing tense conversations and promoting mutual understanding. It enhances both personal interactions and professional communication, making it a valuable tool in leadership, coaching, and team collaboration.
By integrating LARA into the AlterCall AI coaching platform, users gain:
Detailed metrics on communication patterns.
Actionable insights for improving engagement.
A structured approach to refining leadership and coaching skills.
This approach ensures that coaching sessions are more impactful and tailored to individual needs, leading to better outcomes in both personal and professional development.
For more detailed research, you can explore various studies on LARA conducted by Stanford University, the University of Michigan, and other leading institutions.
Goals and Actions
AI-Generated Actions
AI-generated actions from all your sessions are automatically added to your Goals and Actions page.
The Goals and Actions page allows you to review, edit, and manage all actions extracted from meetings using the available action tools.
Metrics
The Metrics section displays key action statistics, including:
New Actions
To-Do
Completed
Overdue
Features
The To-Do tab displays incomplete actions.
The Completed tab displays actions that have been marked as completed.
Once an action is completed, it is automatically moved to the Completed section.
To view it, simply click the “Completed” tab.
Select an action to:
Mark as Completed
Edit
Assign Due Date
Delete
Viewing an Action’s Meeting Recording
Select an action by clicking its checkbox.
Click “Go to Session” to view the meeting recording associated with the action.
Filters
Filters help you isolate and focus on actions based on:
Assignee
Reporter
Due Date
Filtering for an individual allows you to review all of their actions.
To remove filters, click “Reset.”
My Goals
Creating a Goal
Click “Add a Goal”—the member will be notified and able to view the goal on their side.
Enter a Goal Title.
Add a Description.
Select a Due Date.
Select a Reporter.
Select an Assignee.
Click “Create.”
Editing a Goal
Select the goal and click “Edit.”
Modify the necessary fields.
Click “Save Goal.”
Goal Management & Tracking
The My Goals section provides a quick overview of your existing goals, their associated actions, and the option to create new goals.
You can track progress, update goal details, and assign new actions to ensure accountability and completion.
Simply click on a goal to explore its details.
Important: For others to see the goal, they must be assigned as the Reporter—otherwise, colleagues will not have visibility.
Assigning Roles & Responsibilities
Select a Reporter responsible for holding the Assignee accountable.
This can be yourself or any member of your organization.
Selecting an Assignee makes them responsible for achieving the goal and allows them to begin working toward its completion.
Goal Progress & History
The Goal Tracker shows all actions attached to a goal and whether they are:
In Progress
Completed
Overdue
The Version History logs any changes made to the goal over time, including what edits were made.
Ocean Assessments
Assessments Page
Click “Assessments” to navigate to the Assessments Page.
Now that you’re on the Assessments Page, you can begin transforming your organization’s culture. To do that, we first need to understand the personalities that shape your team.
Our AAI platform goes beyond surface-level personality labels, leveraging AI to analyze OCEAN traits—Openness, Conscientiousness, Extraversion, Agreeableness, and Neuroticism—to decode each team member’s unique communication style and preferences.
Taking an Assessment
Click “Take Test” to start.
Answer all 120 questions.
View your latest results by clicking “My Results.”
Viewing Assessments
Click the “Folder” icon to view all your completed assessments.
Quickly access a full assessment by clicking on the date score.
Each time you click “View,” the Results section on the right will update to reflect the selected assessment.
Dive deeper into a selected assessment result by clicking “Expand Score.”
AI-Generated Communication Insights
Our AI-powered adaptive tips help you align with team members’ preferences, offering tailored strategies for better collaboration. For example:
Clear, structured feedback can help reduce anxiety for team members with high Neuroticism scores.
Brainstorming sessions might be recommended for individuals scoring high in Openness to fuel creativity.
Pairing a detail-oriented Conscientious member with a big-picture thinker can lead to balanced outcomes.
Communication Style & Team Dynamics
By understanding and adapting to individual communication styles, teams can:
Foster a more aligned, resilient, and high-performing culture.
Improve empathy and reduce misunderstandings.
Maintain high engagement and collaboration.
OCEAN Traits Breakdown
Openness
Measures creativity, curiosity, and receptiveness to new experiences.
High scores indicate imagination and curiosity.
Low scores reflect a preference for routine and practicality.
Conscientiousness
Measures organization, reliability, and work ethic.
High scores indicate discipline and focus.
Low scores reflect spontaneity and flexibility.
Extraversion
Measures outgoingness, energy, and sociability.
High scores indicate affability and enthusiasm.
Low scores reflect reserved, introverted tendencies.
Agreeableness
Measures empathy, cooperativeness, and social harmony.
High scores indicate kindness and conflict avoidance.
Low scores reflect competitiveness and skepticism.
Neuroticism
Measures emotional stability and stress susceptibility.
High scores indicate anxiety and mood swings.
Low scores reflect calmness and emotional resilience.
Downloading & Sharing Reports
Click “Download” to save a PDF version of the report you are viewing.
Downloaded PDFs make it easy to share or print information from the AAI platform.
Virtual Coach
Download the Virtual Coach User Guide
The Virtual Coach Guide is a comprehensive manual designed to help you maximize the benefits of Virtual Coach. It includes detailed instructions and a variety of base prompts that you can customize to fit your specific needs.
Start Learning Prompts
To help you get started, we provide a list of prompts when beginning a new thread.
Selecting a prompt will automatically insert it into your message bar.
Customize the prompt by adding details for a more tailored experience.
Threads
Threads represent your ongoing conversations with Virtual Coach.
Your most recent interaction appears at the top of your Threads List.
Thread titles are automatically generated based on your conversation topics.
Revisiting an old thread and sending a new message moves that thread back to the top.
To delete a thread, click the trash icon to the right of the thread title.
New Threads
To start a new conversation:
Click the “New Thread” button at the top-left corner of the Virtual Coach interface.
This begins a new session, prompting Virtual Coach to ask introspective and probing questions to uncover the core of your inquiry.
Content Library
Find resources that Virtual Coach has been trained on by clicking the “Content Library” icon in the top-right corner.
You can search for keywords or filter content by:
Format (Video, PDF, Knowledge)
Facilitator (Individuals who have taught at AlterCall)
Categories
Content Library Prompts
Below each piece of content, we provide relevant prompts to enhance your learning experience.
Click on a prompt to have it pasted into your message bar.
Customize the prompt by adding specific details to align with your use case.
For enhanced responses, provide Virtual Coach with as much information as possible.
Collapsing the Threads List & Content Library
For a distraction-free view, you can collapse the Threads List and Content Library by clicking their respective icons.
Regenerate Response
To receive an alternative response, click the “Regenerate Response” button.
⚠ Note: Regenerating a previous response will delete all interactions beyond that point.
Timestamped Video Suggestions
Virtual Coach intelligently starts videos at the most relevant point based on your conversation, rather than starting from the beginning.
This feature streamlines your learning experience, ensuring you access the exact information you need without manually searching or watching the entire video.
Video Player Options
Full Screen: Click the fullscreen button to enlarge the video.
Mute/Unmute: Adjust the audio by clicking the speaker icon.
Playback Speed:
Customize the video speed for faster or slower viewing.
Click the three dots in the bottom-right corner of the video player and select “Playback Speed.”
Picture-in-Picture:
Watch the video in a floating window while continuing to use Virtual Coach.
Select “Picture-in-Picture” from the three dots me
Settings
Accessing Settings
Click “Settings” in the left-side menu to access the settings page.
Add or Change Profile Photo
Click “Add a Profile Photo” and upload the image you wish to use.
Once selected, save your new profile photo.
Updating Information
Enter new information in the provided fields.
Click “Save” to update your details.
Billing
To manage your subscription and seat count (also known as licenses), navigate to Billing and click “Manage My Subscription.”
You will be redirected to the subscription management page.
Enter your email address.
Check your email inbox for a message providing access to update your subscription.
Follow the Stripe login, verification, and checkout steps to complete the process.
Remove Zoom
Click “Remove Zoom” to disconnect Zoom from your account.
Warning: This will disable AAI’s ability to populate your Sessions List with new sessions.
Be aware: Removing Zoom will permanently delete all your calls.
Account Deletion
You can delete your account by clicking “Delete Account.”
⚠ Important: If you proceed:
Your account will be deleted immediately.
Your subscription will be canceled.
Any invited accounts will lose access to their resources.
Ensure you notify your team before proceeding.
Contacting the AAI Team for Help
Contact the AAI Support Team by clicking “Contact Support” in the Settings Menu.
Choose your preferred support method for assistance.
Subscriptions
Products
Virtual Coach
Unleash the full potential of Virtual Coach—a platform offering professionals affordable, high-quality executive coaching powered by AlterCall’s proprietary content library.
Features:
Measures how well the speaker acknowledges and validates others’ contributions.
Evaluates the use of supportive feedback, empathy, and affirming language to foster respect and understanding.
Executive
Designed to optimize personal and professional performance, this tier is ideal for enhancing:
Productivity
Communication
Personal organization
Especially beneficial for remote work environments, this package ensures you stay efficient and connected.
Features:
24/7 AI-Powered Coaching – Gain on-demand insights to support your professional growth.
Enhanced Communication Tools – Develop critical leadership skills through structured feedback loops.
Deep Performance Tracking – Feedback and analytics to enhance decision-making and strategic planning.
Team
Take your organization or coaching practice to the next level with Team, combining all the powerful features of Executive and Virtual Coach, plus specialized tools designed to scale impact and deliver measurable results.
Features:
All Features from Executive and Virtual Coach – Benefit from 24/7 AI-driven mentorship, actionable insights, progress tracking, and the transformative LARA communication framework (Listen, Affirm, Respond, Ask Questions).
Team Portal – Invite and manage your entire organization on the Leadership Intelligence Platform.
Empower team members with AI-driven tools that streamline operations and maximize collaboration.
Scale Your Organization or Coaching Practice –
Automatically retrieve and summarize Zoom call recordings for in-depth analysis.
Empower your team or members to drive meaningful change through data-backed insights.
Document Growth Journeys – Use AI-powered action extraction to:
Track progress.
Send reminders.
Support members in achieving their goals.
Service-Driven Leadership – Streamline relationship management with a dedicated portal for:
Reviewing progress.
Updating goals.
Driving focus on outcomes.
Foster Impactful Relationships – Build stronger connections with:
Automated documentation.
An intuitive dashboard for reviewing meetings and outcomes.
Why Choose the Team Product?
The Team product is designed to help you:
✔ Scale your impact
✔ Streamline operations
✔ Foster deeper connections
An essential solution for organizations and coaching practices, Team ensures efficiency, collaboration, and growth at every level.
FAQ
What is the purpose of the Weekly Email Report?
The Weekly Email Report provides a summary of your LARA Scores (Listening, Affirming, Responding, Asking), call statistics, goal progress, and the number of overdue actions. It helps you track your performance and progress compared to the previous week.
How are LARA Scores calculated?
LARA Scores are based on your performance in four key areas:
Listening
Affirming
Responding
Asking
Each score reflects how well you are performing in these areas during sessions with.
What does the ‘Change’ in LARA Scores represent?
Increased Scores – Indicates improvement in your scores compared to the previous week.
Decreased Scores – Indicates a decline in your scores.
Unchanged Scores – Indicates no change from the previous week.
Where can I find more details on my LARA Scores?
You can explore the full breakdown of your LARA Scores by clicking the link provided in the email, which will direct you to the platform’s LARA Score page.
What do the call statistics show?
The Call Statistics section provides a summary of:
The total number of calls you conducted for the week.
The number of unique individuals you worked with.
How is goal progress tracked?
Goal progress is measured by:
The number of goals you’ve completed.
The total number of overdue actions, helping you stay on track with your coaching tasks.
What if I have overdue actions?
We encourage you to log into your account and prioritize completing them in the coming week to stay aligned with your goals and commitments.
Can I customize the Weekly Email Report?
No, the report format is standardized to deliver key performance data. However, you can track more detailed metrics on the platform by accessing your dashboard.
Who should I contact if I have questions about my report?
If you have any questions or need clarification about your report, please contact the AAI Support Team at aaisupport@altercall.com.
